Contact W24Cards
Have a question about a card, an order, shipping, or anything else related to W24Cards? We’d be happy to help.
W24Cards is a Canadian-owned sports card shop located on Vancouver Island, British Columbia and operated by avid collectors.
Get in Touch
Email: info@w24cards.com
You can also use the contact form below and we’ll get back to you as soon as possible.
For questions about an existing order, please include your order number so we can assist you more quickly.
What Can We Help With?
Feel free to contact us about:
Product or card questions
Order status
Shipping questions
Combined shipping
Payment or checkout questions
Damaged or incorrect orders
Website issues
General W24Cards questions
If you have a question about the condition of a specific card, please include the card name or product link in your message.
Shipping
Orders are shipped from Vancouver Island, British Columbia, Canada.
Shipping is handled primarily through Canada Post, with tracked shipping options available where applicable.
Cards are carefully packaged and protected before shipment.
For complete information regarding shipping methods, delivery, tracking, and untracked mail, please review our Shipping Policy.
Card Images & Condition
Individual cards are scanned using a Canon CanoScan LiDE 400 to provide clear images of the cards available for sale.
Whenever possible, the images shown in a listing are of the actual card you will receive.
We encourage customers to review all available images carefully before purchasing. Raw cards are not guaranteed to receive any particular grade from a third-party grading company.
If you would like clarification about a card before purchasing, please contact us and we’ll be happy to help.
Order Issues
If there is an issue with your order, please contact us as soon as possible and include:
Your name
Order number
A brief description of the issue
Photos, if the item arrived damaged or there is a problem with the shipment
We will review the situation and respond in accordance with our Refund Policy and Shipping Policy.
Thank You
Thank you for visiting W24Cards and for supporting a Canadian small business.
Whether you’re chasing a favourite player, building a set, adding to your personal collection, or just browsing for your next card, we appreciate you being part of the W24Cards community.