Shipping policy

W24Cards Shipping Policy

Last Updated: August 18, 2026

At W24Cards, we take care when packaging and shipping trading cards and collectibles. This Shipping Policy explains how orders are processed, the shipping methods we use, tracking availability, delivery expectations, and what to do if there is an issue with your shipment.

By placing an order with W24Cards, you agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed and prepared for shipment as quickly as reasonably possible after payment has been successfully received.

Processing times are separate from carrier delivery times.

Processing may take longer during:

Major product releases;
Pre-order releases;
Sales and promotions;
Holidays;
Periods of unusually high order volume; or
Circumstances outside our reasonable control.

Once an order has been transferred to the applicable postal service or shipping carrier, delivery times are determined by that carrier.

2. SHIPPING WITHIN CANADA

W24Cards may use Canada Post and third-party shipping providers to ship customer orders.

Third-party shipping providers may include companies such as Chit Chats, which may tender packages to Canada Post or another final-mile carrier for delivery.

Depending on the order, destination, package size and service selected, your shipment may therefore be handled by more than one transportation or postal provider before reaching you.

W24Cards reserves the right to select the shipping service and carrier that is most appropriate for an order.

3. ORDERS CONTAINING FEWER THAN 5 CARDS

Orders containing fewer than five (5) individual cards are generally shipped through Canada Post using an untracked mailing service.

This means orders containing 1 to 4 cards will normally not include tracking information.

Untracked shipments:

Do not include a tracking number;
May not receive acceptance or delivery scans;
Cannot be followed through Canada Post's tracking system; and
May have limited investigation options if delayed or lost.

The absence of tracking information does not mean that the order has not been shipped.

Once an untracked order has been mailed, W24Cards cannot provide location updates or an estimated location while the shipment is in transit.

W24Cards may choose to use tracked shipping instead when reasonably necessary because of the order's value, size, product type or other circumstances.

4. ORDERS CONTAINING 5 OR MORE CARDS

Orders containing five (5) or more cards will generally be shipped using a tracked shipping service.

Tracked shipments may be shipped through:

Canada Post;
Chit Chats;
A courier service;
A third-party shipping consolidator; or
Another shipping provider selected by W24Cards.

Where tracking is included, tracking information will generally be provided after the shipment has been processed by the applicable carrier or shipping provider.

Please note that tracking information may take some time to become active after a shipping label has been created.

5. GRADED CARDS, SEALED PRODUCTS & LARGER ORDERS

Professionally graded cards, sealed products, boxes, larger orders and other products that cannot reasonably be shipped using standard lettermail will be sent using an appropriate parcel or courier service.

Shipping methods may vary depending on:

Package dimensions;
Package weight;
Destination;
Order value;
Product type;
Carrier availability; and
Cost of shipping.

W24Cards reserves the right to upgrade the shipping method where we believe additional protection or tracking is appropriate.

6. THIRD-PARTY SHIPPING PROVIDERS

W24Cards may use third-party shipping companies and shipping consolidators, including Chit Chats, to provide shipping services.

When a third-party provider is used, that provider may transfer the shipment to another carrier for final delivery.

For example, a shipment processed through Chit Chats may ultimately be delivered by Canada Post or another carrier.

As a result:

Tracking may display information from more than one carrier;
Tracking updates may temporarily pause while a package is transferred between carriers;
The company accepting the package from W24Cards may not be the company completing final delivery; and
Delivery estimates may vary between carriers.

The carrier shown during checkout or in an order notification may therefore differ from the carrier that ultimately delivers the package.

7. DELIVERY TIMES

All delivery times are estimates only unless expressly stated otherwise.

W24Cards cannot guarantee a specific delivery date once an order has been transferred to a postal service or shipping carrier.

Delivery may be affected by circumstances including:

Carrier volume;
Weather;
Holidays;
Labour disruptions;
Transportation interruptions;
Remote delivery locations;
Incorrect or incomplete addresses; or
Other circumstances outside W24Cards' reasonable control.

Untracked Canada Post shipments may take longer than tracked parcel services and do not provide progress updates while in transit.

8. SHIPPING CONFIRMATIONS

Where available, W24Cards may send a shipping confirmation when your order has been prepared or transferred for shipment.

For tracked orders, the confirmation may include a tracking number or link.

For orders shipped using untracked Canada Post service, a tracking number will not be provided.

A shipping notification for an untracked order confirms that the order has been processed for mailing but does not create a Canada Post tracking record.

9. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing checkout.

This includes:

Recipient name;
Street address;
Unit or apartment number;
City;
Province or territory;
Postal code; and
Country, where applicable.

W24Cards is not responsible for delays or additional carrier charges caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If you notice an address error after placing your order, contact W24Cards as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

10. RETURNED-TO-SENDER PACKAGES

If a package is returned to W24Cards because of:

An incorrect address;
An incomplete address;
An unclaimed package;
Failure to collect a package;
Refusal of delivery; or
Another customer-related delivery issue,

W24Cards will contact the customer where reasonably possible.

The customer may be responsible for:

The original shipping cost;
Return-to-sender charges; and
The cost of reshipping the order.

If a refund or store credit is approved instead of reshipping the package, applicable shipping and carrier costs may be deducted where permitted by law and in accordance with our Refund, Return & Cancellation Policy.

11. UNTRACKED SHIPMENTS

Customers should be aware that Canada Post untracked mail does not provide delivery confirmation.

If an untracked shipment appears to be delayed, we recommend allowing additional delivery time before contacting W24Cards, particularly during holidays, severe weather or periods of high postal volume.

If your order has still not arrived after a reasonable delivery period, please contact W24Cards with your order number.

Because untracked shipments do not have carrier scans or tracking information, our ability to determine the location of the shipment or open a carrier investigation may be limited.

W24Cards will review reported missing shipments individually and handle them in accordance with our policies and applicable consumer protection requirements.

12. TRACKED SHIPMENTS

If your order includes tracking, customers are encouraged to monitor the tracking information provided by the applicable carrier.

If tracking indicates that a package has stopped moving for an unusually long period or appears to have been lost, please contact W24Cards.

Where appropriate, W24Cards may contact the applicable carrier or third-party shipping provider and open an investigation.

Please note that carrier investigations can take time to complete.

W24Cards may need to wait for the carrier's investigation or confirmation that a package has been lost before determining the appropriate resolution, except where otherwise required by law.

13. PACKAGES MARKED DELIVERED

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around the delivery location;
Checking your mailbox, community mailbox or parcel locker;
Checking with other members of your household;
Checking with neighbours where appropriate; and
Reviewing any delivery notice or tracking details provided by the carrier.

If the package still cannot be located, please contact W24Cards so we can determine whether a carrier inquiry is appropriate.

14. DAMAGED SHIPMENTS

W24Cards takes reasonable care when packaging trading cards and collectibles for shipment.

If your order arrives with visible shipping damage, please contact W24Cards as soon as possible.

Whenever possible, please provide:

Your order number;
Photographs of the shipping package;
Photographs of the shipping label;
Photographs of the damaged product;
Photographs of any protective packaging; and
A description of the damage.

Please retain all shipping and packaging materials until the matter has been resolved.

W24Cards may need these materials to submit a claim with Canada Post, Chit Chats or another applicable carrier.

Please refer to our Refund, Return & Cancellation Policy for additional information regarding damaged products.

15. PACKAGING

W24Cards packages trading cards and collectibles using materials we believe are appropriate for the product being shipped.

Depending on the product and shipping method, packaging may include:

Card sleeves;
Top loaders;
Team bags;
Semi-rigid holders;
Protective cardboard;
Bubble mailers;
Envelopes;
Boxes;
Packing material; or
Other protective packaging.

Packaging methods may vary depending on the number, type and value of the products being shipped.

16. PRE-ORDER SHIPPING

Orders containing pre-order products will generally ship after the applicable product has been released and inventory has been received by W24Cards.

Manufacturer release dates are estimates and may change.

W24Cards is not responsible for delays caused by manufacturers, distributors or allocation changes.

If an order contains both in-stock and pre-order products, W24Cards may hold the in-stock products until the pre-order items are available so that the complete order can be shipped together.

If separate shipping is requested or available, additional shipping charges may apply.

Please refer to our Refund, Return & Cancellation Policy and Terms of Service for additional pre-order terms.

17. COMBINED ORDERS

W24Cards may combine multiple orders being shipped to the same customer or address when practical.

Combining shipments does not guarantee a refund of previously charged shipping fees unless W24Cards expressly agrees to provide one.

Customers wishing to combine orders should contact W24Cards before the orders have been processed for shipment.

We cannot guarantee that orders can be combined once processing has started.

18. INTERNATIONAL SHIPPING

Where W24Cards offers international shipping, delivery times and shipping methods will vary by destination.

International orders may be subject to:

Customs processing;
Import duties;
Taxes;
Brokerage fees; or
Other charges imposed by the destination country or carrier.

Unless otherwise stated, these charges are the responsibility of the recipient.

Customs processing can result in additional delivery delays outside the control of W24Cards.

Customers are responsible for ensuring that products they purchase may legally be imported into their destination country.

19. SHIPPING COSTS

Shipping charges may be calculated based on factors including:

Product quantity;
Package size;
Weight;
Destination;
Shipping method;
Tracking requirements; and
Carrier pricing.

Shipping prices may change as carrier rates change.

Promotional or free-shipping offers may be subject to separate conditions.

20. CARRIER DELAYS

Once a shipment has been transferred to Canada Post, Chit Chats or another shipping provider, W24Cards does not control the carrier's transportation network or delivery schedule.

However, if you experience a significant shipping issue, please contact W24Cards first.

Where possible, we will work with the shipping provider to investigate the shipment and determine the appropriate next steps.

21. CONTACT US

If you have questions about shipping or need assistance with an order, please contact W24Cards using the contact information provided on our website.

Please include your order number whenever possible.

For missing, damaged or delayed shipments, please also include any relevant photographs or tracking information.