Refund policy

W24Cards Refund, Return & Cancellation Policy

Last Updated: August 18, 2026

At W24Cards, we want you to be confident when purchasing from us. Because trading cards and collectibles can fluctuate significantly in value and condition can be subjective, certain products are subject to specific return and cancellation restrictions.

Please review this policy before completing your purchase.

Pre-Orders

Pre-orders may be cancelled up to 14 days before the scheduled product release date.

Approved pre-order cancellations are subject to a 10% cancellation fee.

Pre-orders cannot be cancelled within 14 days of the scheduled release date and are considered final sale.

Release dates are determined by the manufacturer or distributor and may change without notice. A manufacturer delay does not automatically cancel a pre-order.

If W24Cards is unable to fulfill a pre-order due to product allocation, cancellation, or circumstances within our control, the affected portion of the order will be refunded in full to the original method of payment.

Nothing in this section limits any cancellation or refund rights that may apply under applicable consumer protection legislation.

Returns & Store Credit

Eligible products may be returned within 15 days of the date of delivery.

Unless otherwise required by law, approved returns will be issued as W24Cards store credit rather than a refund to the original method of payment.

To qualify for a return:

  • The return must be requested within 15 days of delivery.

  • The product must be unopened, unused, and in its original factory-sealed condition.

  • All original packaging, seals, wrapping, and accessories must remain intact.

  • Proof of purchase or an W24Cards order number is required.

  • The return must be approved by W24Cards before it is shipped back.

Products returned without prior authorization may not be accepted.

After 15 days from delivery, we are unable to offer a return or exchange except where required by applicable law.

Trading Card Singles & Graded Cards

Due to the nature of the collectibles market, individual trading cards and professionally graded cards are final sale.

This includes raw cards, graded/slabbed cards, numbered cards, autographed cards, memorabilia cards, rookie cards, inserts, parallels, and other individually sold cards.

A return may be considered if:

  • You received the wrong card;

  • The card was materially different from the item shown or described in the listing; or

  • The card was damaged during shipping.

Any issue must be reported to W24Cards promptly after delivery and supported by photographs when requested.

Raw Card Condition

Unless specifically stated otherwise, raw/ungraded cards are not guaranteed to receive any particular grade from PSA, Beckett, CGC, SGC, or any other grading company.

Photographs provided in the listing form part of the item's description. Minor manufacturer imperfections may be present, including print lines, surface marks, centering variations, corner or edge imperfections.

The decision of a third-party grading company does not qualify an item for a refund or return.

Sealed Products

Factory-sealed boxes, packs, tins, blasters, hobby boxes, retail boxes, and similar products may only be returned if they remain completely unopened and factory sealed.

Once the manufacturer's seal, shrink wrap, pack, box, or other packaging has been opened or altered, the product is final sale.

W24Cards cannot guarantee the contents, specific cards, autographs, memorabilia, inserts, parallels, or stated odds contained within a sealed product. Product configurations and odds are established by the manufacturer.

Exchanges

Eligible unopened products may be exchanged within 15 days of delivery, subject to product availability.

Proof of purchase is required.

If the requested replacement product is unavailable, W24Cards may issue store credit for the eligible return.

Trading card singles, graded cards, opened products, sale/clearance items, and other final-sale products are not eligible for exchange unless the incorrect item was supplied.

Price Adjustments

W24Cards does not offer price adjustments.

The sports-card and collectibles market can change rapidly based on player performance, product availability, market demand, manufacturer announcements, product releases, and other factors.

The price charged at the time the order is placed is considered the final purchase price.

This applies whether the price of an item increases or decreases after purchase.

Promotional discounts, coupon codes, sales, and price reductions cannot be applied retroactively to completed orders.

Final Sale & Non-Returnable Items

Unless otherwise required by law, the following are considered final sale:

  • Trading card singles

  • Professionally graded cards

  • Opened boxes, packs, tins, cases, or other sealed products

  • Sale or clearance merchandise

  • Pre-orders within 14 days of the scheduled release date

  • Gift cards

  • Digital products or redemption codes that have been revealed or delivered

  • Any product specifically identified as "Final Sale"

Final-sale items cannot be returned or exchanged because of a change of mind or changes in market value.

Incorrect Orders

If W24Cards sends you the incorrect item, please contact us as soon as possible.

We will work with you to arrange the return of the incorrect item and, where available, send the correct product.

W24Cards will be responsible for reasonable return shipping costs when the error was made by us.

Please do not open any sealed product that you believe was sent incorrectly. Opening the product may affect our ability to replace or exchange it.

Damaged Shipments

W24Cards takes care when packaging orders to help ensure your collectibles arrive safely.

If your order appears to have been damaged during shipping, please contact W24Cards before contacting the shipping carrier.

Whenever possible, please contact us within 3 days of delivery and provide:

  • Your order number;

  • Photographs of the shipping box or mailer;

  • Photographs of the shipping label;

  • Photographs of the damaged product and packaging; and

  • A brief description of the damage.

Please retain all packaging materials until the claim has been resolved, as the shipping carrier may require photographs or inspection of the packaging.

W24Cards will determine whether a carrier investigation or insurance claim should be opened and will assist with the process where applicable.

Failure to report shipping damage promptly or failure to retain the original packaging may limit our ability to pursue a claim with the shipping carrier.

This does not limit any rights you may have under applicable law.

Manufacturer Defects

W24Cards sells products in the condition received from manufacturers and authorized distribution channels.

W24Cards is not responsible for manufacturer-related issues inside sealed products, including:

  • Damaged cards inside an undamaged sealed product;

  • Missing advertised hits;

  • Incorrect product configuration;

  • Collation issues;

  • Missing cards or packs;

  • Redemption issues; or

  • Manufacturer printing or production defects.

Where applicable, these concerns should be submitted directly to the product manufacturer under their customer service or product replacement program.

We are happy to provide proof of purchase where reasonably required to assist with a manufacturer claim.

Lost or Undelivered Packages

If your tracking information indicates that your package has been delayed, lost, or not delivered, please contact W24Cards.

We may open an investigation with Canada Post, UPS, FedEx, Purolator, or the applicable shipping carrier.

Carrier investigations can take time to complete, and refunds or replacements for lost shipments may not be issued until the carrier investigation has been completed or the package has been confirmed as lost, except where otherwise required by law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring that their shipping information is complete and accurate before submitting an order.

If an order is returned to W24Cards because of:

  • An incorrect or incomplete address;

  • A customer-entered address error;

  • An unclaimed package;

  • Failure to pick up a package; or

  • A delivery refusal not caused by damage,

the customer may be responsible for the original shipping cost, return-to-sender charges, and the cost of reshipping the order.

If a refund or store credit is approved after the package has been returned to W24Cards, actual shipping and carrier charges may be deducted from the amount issued, except where prohibited by law.

Return Shipping

Please contact W24Cards and receive return authorization before mailing a product back to us.

Approved return instructions and the appropriate return address will be provided when your return is authorized.

Unless the return is the result of an error by W24Cards or otherwise required by law, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable on voluntary returns.

We strongly recommend using a trackable shipping method and appropriate shipping insurance when returning valuable collectibles.

W24Cards is not responsible for return packages that are lost or damaged before they are received by us.

Processing Approved Returns

Once your return has been received, W24Cards will inspect the product to confirm that it meets the conditions of this policy.

You will be notified once your return has been approved or declined.

If approved, the applicable W24Cards store credit will be issued.

Products that have been opened, altered, damaged after delivery, or returned in a condition different from the condition in which they were originally supplied may be declined.

Gift Cards

Purchased W24Cards gift cards are non-refundable and cannot be exchanged for cash except where required by law.

Gift cards may be used toward eligible purchases from W24Cards in accordance with the terms applicable to the gift card.

Questions or Return Requests

If you have questions regarding an order, return, shipping issue, or this policy, please contact W24Cards before sending any product back.

Please include your order number and a description of your concern so we can assist you as efficiently as possible.

Policy Changes

W24Cards may update this Refund, Return & Cancellation Policy from time to time.

The policy in effect at the time your order is placed will generally apply to that purchase, subject to any rights or obligations imposed by applicable law.

Nothing in this policy is intended to limit or waive any rights that cannot legally be limited or waived under applicable consumer protection legislation.